Returns Policy

1. General Return Eligibility

Perishable Products: Due to the nature of our business, which includes fresh produce and meat products, we generally do not accept returns on items that have been shipped or entered the fulfillment process. This is to maintain the highest standards of food safety and quality, as perishable goods can be easily compromised during handling after leaving our facilities.
Non – Perishable Pantry Items and Dry Goods: Non – perishable pantry items and dry goods may be eligible for return within 3-5 days of delivery, provided they are unopened, in their original packaging, and in a resalable condition.

Contact Us First: Customers must initiate the return process by contacting our customer service team at [customer service contact details]. Provide your order number, a detailed reason for the return, and any relevant information regarding the product.
Return Authorization: Once we receive your request, our team will review it and issue a return authorization number if the return is approved. This number must be clearly marked on the outside of the return package.
Return Shipping: The customer is responsible for the cost of return shipping for non – perishable items, unless the return is due to an error on our part (such as sending the wrong item). In the case of our error, we will provide a prepaid return label.
Inspection upon Receipt: When we receive the returned item, our quality control team will inspect it. If the item meets the return criteria of being unopened, in original packaging, and resalable, a refund will be processed.

For Non – Perishable Items: If the return of non – perishable items is approved, the refund will be issued to the original payment method within 5-7 business days. The refund amount will be the purchase price of the item, excluding any shipping costs (unless we are at fault for the return).
No Refunds for Perishable Items: As mentioned earlier, perishable items like fresh fruits, vegetables, and meat products are not eligible for refunds once shipped or in the fulfillment process. However, if there is a significant quality issue with a perishable item (such as the meat being spoiled upon arrival or the produce being severely damaged), please contact our customer service immediately. We will assess the situation on a case – by – case basis and may offer a replacement or partial credit.

Damaged or Defective Items: If you receive a damaged or defective item, whether perishable or non – perishable, please contact us within 24 hours of delivery. For perishable items, take clear photos of the damaged product and its packaging and send them to us along with your order details. We will work with you to resolve the issue, which may include sending a replacement, providing a partial refund, or issuing store credit.
Missing Items: In the event that an item is missing from your order, contact us as soon as possible. We will verify your order and shipping records. If it is confirmed that an item was not included in your shipment, we will either ship the missing item to you at no additional cost or provide a refund for the missing item.