Terms of Service

Welcome to Yoli’s Produce and Meat Market website (hereinafter referred to as “this website”). These Terms of Service (hereinafter referred to as “these terms”) constitute an agreement between you (hereinafter referred to as “user”) and Yoli’s Produce and Meat Market (hereinafter referred to as “we” or “the company”) regarding your use of this website and related services. Please read these terms carefully, as your use of this website or acceptance of our services indicates your agreement to be bound by these terms. If you do not agree with any of the content of these terms, please do not use this website or accept our services.

I. Definitions

• This website: Refers to the website with the domain name [specific domain name] operated by Yoli’s Produce and Meat Market and its related mobile applications.
• User: Refers to an individual or entity that accesses, browses, uses this website or accepts our services.
• Services: Refers to the sales, delivery and related customer support services of products provided by us to users through this website, including but not limited to agricultural products, meats, fruits, etc.
• Products: Refers to the agricultural products, meats, fruits and other related products displayed and sold on this website.

II. Account Registration and Use

• Registration Requirements: If you wish to purchase products on this website, you need to register an account. During the registration process, you should provide true, accurate and complete information, including but not limited to your name, contact information, address, etc. You are responsible for maintaining the accuracy and completeness of your account information and for promptly updating any changed information.
• Account Security: You are responsible for the password of your account and all activities under your account. Please keep your account information secure and avoid disclosure. If you discover any unauthorized use of your account, please notify us immediately. We will take reasonable measures to assist you in resolving the issue, but we will not be liable for account security problems caused by your own actions.
• Prohibited Acts: You are not permitted to use your account to engage in any illegal, unethical or activities that violate these terms, including but not limited to fraud, false transactions, infringement of others’ intellectual property rights, spamming, etc. If we find that you have engaged in such activities, we have the right to suspend or terminate your account and hold you legally accountable.

III. Product Information and Prices

• Accuracy of Information: We strive to ensure that the product information (including but not limited to product descriptions, images, prices, etc.) displayed on this website is accurate. However, due to possible delays in updating product information or errors caused by other reasons, we do not guarantee the absolute accuracy of all information. If you notice that the product information is incorrect, please inform us in a timely manner.
• Price Changes: Product prices may be adjusted at any time without prior notice. The price shown when you place an order is the price for your purchase of the product. However, in certain situations, such as system failures, price errors, etc., we reserve the right to adjust the price before confirming the order. If the price adjustment makes you unwilling to continue purchasing the product, you can cancel the order.
• Product Inventory: The product inventory information shown on this website is for reference only and does not guarantee the actual inventory. If the product you ordered is out of stock, we will notify you promptly and offer solutions such as a refund or replacement with other products.

IV. Orders and Payments

• Order Submission: When you place an order on this website, you are making an offer to us to purchase products. We will review your order upon receipt to confirm its validity. If the order is valid, we will send you an order confirmation notice; if the order is invalid, we will notify you and explain the reasons.
• Payment Methods: We accept various payment methods, including but not limited to credit cards, debit cards, and electronic payment platforms (such as PayPal, etc.). The payment method you choose should meet our requirements, and you should ensure the accuracy and validity of the payment information. Before you complete the payment, please carefully review the order information and the payment amount.
• Payment Security: We take reasonable security measures to protect the security of your payment information. However, we will not be liable for the disclosure or loss of payment information caused by third – party payment institutions or other unforeseeable and unavoidable reasons. If you notice any abnormal situations during the payment process, please contact us and the relevant payment institution in a timely manner.

V. Delivery and Shipment

• Delivery Service: We cooperate with professional logistics partners to provide you with product delivery services. The delivery time and cost will be determined based on factors such as your delivery address, product weight, volume, etc. and will be shown to you when you place an order. We will make every effort to deliver the products to the address you specified within the estimated delivery time. However, due to force majeure factors (such as weather, traffic control, etc.) that may occur during the logistics transportation process, the actual delivery time may be delayed.
• Product Delivery: When the product is delivered, you should check whether the quantity, quality and packaging of the product are in good condition. If you find that there are problems with the product (such as quantity shortage, quality defects, packaging damage, etc.), you have the right to refuse to sign for it and should notify us in a timely manner. We will provide you with solutions such as a refund, exchange or replenishment according to the specific situation. If you sign for the product, it is deemed that you confirm that the product meets the order requirements.
• Special Delivery Requirements: If you have special delivery requirements (such as specifying the delivery time, place, etc.), please note and explain them when placing an order. We will make every effort to meet your requirements, but we cannot guarantee that they can be fulfilled. If the special delivery requirements result in an increase in delivery costs, you need to bear the corresponding costs.

VI. Return and Exchange Policy

• Return Conditions: If the product you purchased has a quality problem or does not match the product description, you can apply for a return within [specific number of days] after receiving the product. For fresh products (such as meats, fruits, etc.), if there are quality problems, you should apply for a return within [a shorter number of days] after receiving the product and provide relevant photos or evidence. For returns due to non – quality reasons, the product must meet the conditions of being unopened, unused and not affecting secondary sales.
• Return Process: You need to contact us through the customer service channels of this website and submit a return application. We will provide you with the return address and relevant guidance. You should pack the product as required by us and return it within the specified time. After receiving the product you returned and verifying its condition, we will process the refund for you, and the refund will be returned to your payment account in the original way.
• Exchange Policy: If you need to exchange the product, you can request an exchange at the same time as applying for a return. We will re – ship the product for you after receiving the product you returned. If the price of the exchanged product is different from the original product price, you need to make up the price difference or we will refund the price difference.

VII. Intellectual Property Rights

• Website Content: All content on this website, including but not limited to text, images, charts, audio, video, software, etc., is protected by copyright, trademark, patent and other intellectual property laws, and its ownership belongs to us or the relevant right holders. Without the written permission of us or the relevant right holders, you are not allowed to copy, modify, distribute, display, sell or otherwise use any content of this website.
• User Content: For any content (such as reviews, feedback, etc.) you upload or post during your use of this website, you grant us a worldwide, permanent, irrevocable, free license to use, copy, modify, distribute, display, sell such content for the purposes of improving our services, promoting products, etc. You warrant that you have the legal rights to the content you upload or post, and such content does not infringe on the intellectual property rights or other legal rights of any third party.

VIII. Privacy Policy

We attach great importance to the protection of your privacy. The personal information you provide during your use of this website and acceptance of our services will be collected, used, stored and protected in accordance with our privacy policy. You can view our privacy policy through the relevant links on this website to understand our specific privacy protection measures.

IX. Disclaimer

• Service Availability: We make every effort to ensure the normal operation of this website and related services. However, due to technical failures, network issues, maintenance requirements and other reasons, this website may experience interruptions, delays or be inaccessible. We will not be liable for your inability to use this website or receive services due to the above reasons, but we will make every effort to take measures to restore the services.
• Product Quality Assurance: Although we strictly control the quality of the products we sell, due to the special nature of agricultural products, meats, fruits and other products, their quality may be affected by various factors such as natural factors and the transportation process. For quality problems that occur during the normal use of the products, we will handle them in accordance with the return and exchange policy. However, we will not be liable for product quality problems caused by your improper use, poor storage and other reasons on your part.
• Third – Party Services: This website may link to third – party websites or use services provided by third parties (such as payment services, logistics services, etc.). We will not be liable for the content, services and behaviors of third – party websites. When using third – party services, you should comply with the relevant terms and regulations of the third parties.

X. Limitation of Liability

• Under no circumstances shall we be liable to you for any direct, indirect, incidental, special or consequential losses (including but not limited to loss of profit, data loss, business interruption, etc.) arising from your use of this website or acceptance of our services, regardless of whether such liability is based on contract, tort (including negligence) or other legal theories, and our liability shall not exceed the actual price of the products you paid in the relevant transaction.
• If you suffer any losses or damages as a result of using this website or accepting our services, you should first send us a written claim notice and provide relevant evidence. If you fail to send a claim notice within [specific period] after the loss or damage occurs, you will lose the right to claim against us for such loss or damage.

XI. Governing Law and Dispute Resolution

• Governing Law: The conclusion, performance, interpretation and dispute resolution of these terms shall be governed by the laws of [specific state name] in the United States.
• Dispute Resolution: If any disputes arise between you and us due to these terms or your use of this website and acceptance of our services, both parties shall first attempt to resolve the disputes through friendly negotiation; if the negotiation fails, either party has the right to file a lawsuit with the competent court in [specific state name] in the United States.

XII. Other Provisions

• Amendment of Terms: We reserve the right to amend or update these terms at any time. The amended terms will be published on this website and will take effect as of the date of publication. If you continue to use this website or accept our services after the terms are amended, it means that you agree to be bound by the amended terms.
• Severability: If any part of these terms is determined to be invalid or unenforceable, it shall not affect the validity and enforceability of the other parts. The invalid or unenforceable part shall be deemed severable and shall be interpreted and enforced to the maximum extent permitted by law.
• Waiver: Our failure to exercise or delay in exercising any right conferred by these terms shall not constitute a waiver of such right. Our waiver of any breach of contract shall not constitute a waiver of subsequent breaches.
• Entire Agreement: These terms constitute the entire agreement between you and us regarding your use of this website and acceptance of our services, superseding all previous oral or written agreements on this subject.